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283 N. Rampart Suite E Orange, CA 92868 (714) 939-9300

Frequently Asked Questions

 

 

How do I know if I am covered?

Feel Better Rehab accepts the following Insurance:

  • MEDICARE

  • TRICARE

  • BLUESHIELD PPO

  • ALL OTHER PPO'S ARE WELCOME

What is needed in order to schedule an appointment?

  • Fax or send a copy to 888-702-7969 of all Insurance cards/Information including date of birth for us to check your benefits

  • A physical therapy prescription from the doctor with a diagnosis (frequency and duration may or may not be included)

 

FEEL BETTER REHAB will:

  • Check your physical therapy benefits/coverage
    Respond to all inquiries in the order they are received

  • PT Fee collected upfront and we will bill the Insurance Company for you; reimbursement depends on the plan

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What if I cancel my appointment?

IT IS OUR POLICY THAT PATIENTS ARE RESPONSIBLE FOR ALL APPOINTMENTS THEY HAVE SCHEDULED. Patients who choose not to attend or call to cancel their appointments are still responsible for these appointment times. Therefore, the following policy will apply:

• 24 HOURS (1 WORKING DAY) NOTICE IS REQUIRED TO CANCEL EACH APPOINTMENT YOU HAVE SCHEDULED
(Example: 2 hours scheduled = 2 working days notice; 3 hours scheduled = 3 working days notice, etc.)
• FOR ANY LATE CANCELLATION OR MISSED APPOINTMENT, THE CHARGE WILL BE $60 per hour missed.

Effective January 7, 2008:

Feel Better Rehab REQUIRES A 50% DEPOSIT ON ALL APPOINTMENTS SCHEDULED FOR 2 OR MORE HOURS. IF THE APPOINTMENT IS NOT CANCELLED WITHIN THE ABOVE TIME PERIOD, THE DEPOSIT WILL BE APPLIED TO THE CANCELLATION FEE ABOVE.

Fees for missed appointments and/or late cancellations are expected at or before the patient's next scheduled appointment. INSURANCE DOES NOT COVER THESE FEES.

Any patient who misses more than two appointments without sufficient notice of cancellation during his or her course treatment is subject to review and may be required to prepay for scheduled sessions.

Clients can call to check if the therapist is running on time. If the therapist is late, the patient will not lose any treatment time. When the client is late for the session, the client incurs the loss of time, and payment for the full session is expected.

Any exceptional circumstances will be submitted to our Clinical Director for review.

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